Vodatel公司培训绩效评估

培训已经成为企业积累人力资源,增强自身核心竞争力的重要手段。培训评估作为培训的最后一个环节,一直都是广大企业的薄弱环节,其理论储备和实践经验都极为欠缺。如何系统、客观、科学的对培训效果进行评估,是每个企业都在研究和探索的问题。

Vodatel公司培训绩效评估

中文

在市场经济发展要求下，特别是中国加入WTO以后，人们越来越认识到培训的重要性，而且己经意识到培训的必要性。对现代企业来讲，“其唯一的竞争优势是要拥有比你的竞争对手更快的学习能力”’。培训已经成为企业积累人力资源，增强自身核心竞争力的重要手段。培训评估作为培训的最后一个环节，一直都是广大企业的薄弱环节，其理论储备和实践经验都极为欠缺。如何系统、客观、科学的对培训效果进行评估，是每个企业都在研究和探索的问题。本论文首先介绍了培训的概念和模式，指出培训是一种教育和学习的过程，评估在培训设计过程中占有极为重要的地位。其次对评估的概念、内容和效度进行分析，界定本文所研究的培训评估是对培训效果的评估。再次通过对现有评估模式及其应用案例的研究分析为本文的评估研究与实践提供了理论依据。通过对Vodatel(爱达利网络控股有限公司，VODATEL NETWORK HOLDING Co. Ltd, )现有培训状况及其在评估方面存在问题的具体分析，在Kirkpatrick的四级评估模式和Phillips的五级投资回报率(Return of Investment, ROD 评估模式的理论基础上提出了一套“VODATEL四级评估”方案及实施流程，并且进行实践和分析。最后在实践的基础上对企业培训评估进行了探索，总结出了企业培训评估的几项指导性原则。作者希望本文能引起更多企业对培训评估的重视，同时为其他有评估问题的企业提供一些理论和实践指导。

译文

With the demand of the development of market economy, especially after China joined in WTO, people have more and more realized the importance and the necessity of training. As a modern enterprise, "its unique competitive advantage is to possess faster learning ability than rivals". Training has become a significant means for enterprises to accumulate doc.docsou.com personal resources and to improve competitive abilities. However, being the last step of training, training evaluation whose theory and practice are seriously lacked is always a feeble one. How to evaluate the training results systematically and objectively is a problem pondered by every enterprise. Firstly, this paper introduces the concepts and models of training, and also points out that training is actually an educational and learning course, during which evaluation occupies an important stage. Secondly, this paper analyzes the concept, content and validity and defines that the training evaluation in the paper is the evaluation of training result. Thirdly, the analysis of present evaluation model and its case study provides the theoretical base for research and practice of evaluation in this paper. Aiming at the present training situation and evaluation of Vodatel (VODTATEL NETWORK HOLDING Co. Ltd), as well as based on the Kirkpatrick's

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